• What's your phone number?

  Due to a high volume of test we’ve gotten every day, our staff has been overwhelmed. They are working tirelessly for 11 hour shifts 7 days a week to keep up with the unrelenting demand of NYC's state of emergency. A lot of our staff have even come from other states to help the fight against COVID! They are our heroes and they are here to help every day. Unfortunately we just don't have the resources to pick up the phone. So we will be taking all requests via web chat or you can email us atSome readers

• Where are you located?

  Fast Lab headquarters is located at: 1178 Broadway New York, NY 10001 Midtown NYC Enter glass doors at 1178 Broadway. Go to the 3rd floor. Turn right and enter the glass door that says "The Farm". Make a left. Second door on the right (Suite 320) is Fast Lab.Few readers

• What are your chat hours?

  Check out our COVID-19 FAQs for more information or use our chat system to ask an online support team member between the hours of 9:00 am – 05:00 pm ET every day of the week.Few readers

• What are your operating hours?

  To accommodate our dear customers due to the influx of inquiries and testing per day, we are now open Mondays to Fridays from 8:00 am to 4:00 pm ET.Few readers

• Can I order testing for a minor?

  Yes, you can order our COVID-19 at-home testing for a minor. You must register with a separate email address for the minor or use the minor’s demographic information. Please make sure the minor’s insurance information is provided in the registration process, not your own.Few readers

• How is COVID-19 treated?

  We recommend following up with your primary care physician on your treatment options. You can also find more information from the CDC website listed below: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.htmlFew readers